Shipping policy
Shipping Policy
Last updated: February 6, 2026
Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will be shipped.
Processing Time
All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Please note: processing times may be extended during periods of high order volume, product launches, or holidays.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 3-8 business days
Delivery times are estimates and may vary based on carrier delays, weather, or other factors outside of our control.
Domestic Shipping
We currently only ship within the United States.
Orders are shipped via DHL and USPS, and tracking information will be provided once your order ships.
Order Tracking
Once your order is processed and ships, you’ll receive a shipping confirmation email with a tracking number.
Please allow up to 24–48 hours for tracking information to update.
Shipping Delays
While we do our best to deliver orders on time, we are not responsible for shipping delays caused by carriers, weather events, customs, or other circumstances beyond our control.
If your order is significantly delayed, please contact us and we’ll be happy to help.
Incorrect or Incomplete Addresses
Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
If you notice an error in your address, contact us as soon as possible at hello@fillowme.com.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery (or expected delivery) with your order number and photos (if applicable), and we’ll work with you to resolve the issue.
Questions?
If you have any questions about shipping, please reach out to us at:
📧 hello@fillowme.com
We’re always happy to help!